05 Mar Top 3 tips for good phone calls
When making a sale or contacting a potential client, the phone call is your only asset. Without body language or visuals to help you make the case, your voice is all you have to achieve your goal.
Despite the number of industries that constantly rely on phone calls, some workers either become complacent or fearful at the prospect of making dozens of calls a day.
Here are some reliable tips to ensure you don’t fall into the same trap.
1 – Start strongly
You never get a second chance at a first impression and the same is true of phone calls.
If you start a call without saying who you are and why you’re calling, the person who answers is going to be baffled and hardly convinced by whatever follows.
It may sound simple, but waffle is all too common when calls need to be efficient and direct.
Calling a potential client on the Gold Coast doesn’t mean you vaguely start off with small talk about the weather there. Always be clear about why you’re calling and it will go much more smoothly.
Remember, if you don’t make the most of those first five seconds, the call will be for nothing.
2 – Don’t be too aggressive
It’s something of a balancing act, but being direct and to the point doesn’t mean you have to imitate an army colonel, barking at the person on the other end of the line.
Consider what you expect when you answer the phone. If the caller speaks too quickly, loudly or aggressively, you’re hardly going to be convinced they’re worth giving your business to.
The same applies when you’re the one making the call. Feel free to practise a bit to get the right tone, pace and volume. It’s the little things that make all the difference.
One small thing to improve this is to put on a happy face before calling. It sounds ridiculous but you can ‘hear’ a smile over the phone and a positive demeanour will be obvious when you speak.
3 – Be prepared
Never call a client or a customer without doing some preparation first.
Make a list of all the things you want to cover so you have a good idea of how to direct the conversation. There’s no worse feeling than hanging up and wishing you’d mentioned something you forgot.
Always have a pen and paper handy to scribble down key dates, numbers or general points from the call. Our short-term memories are surprisingly shoddy after hanging up and you’re guaranteed to not remember everything.
So next time you have to make a call at work, remember the key steps of a perfect phone call: start strongly, maintain proper tone and be prepared to take notes.